Customer Service


The easiest way to place an order is through our website via our secure online ordering service which requires you to make payment with your credit or debit card. All you need to do is find the product you want to buy, add it to your Shopping Basket and follow the Checkout instructions.

If the product you require is out of stock we will advise you, via email or telephone, on the nearest delivery date.


You can also place an order by calling us on: +44 (0)20 3291 1917. We accept all major credit and debit cards via Worldpay. Please note that this number is for ordering only. If you have enquiries about availability, colours or sizing please could you email us at


We aim to send out all orders within 48 hours. If this is not the case we will notify you. As standard orders are dispatched using Royal Mail at the cost stipulated below.  A courier can be requested if you require quicker delivery.

  • Standard UK recorded delivery £6.00 - 2-5 days.
  • UK Courier Service £10 - 48 hours.

Please note that a signature is required for this service so please bear this in mind when specifying your preferred delivery address.

  • Standard EU delivery £15, 3-7 days
  • Non European Union Countries £22, delivery normally up to 12 days

If you have any special delivery requests please make these known to us as courier services can be organised.


If for any reason you are not happy with your Bird of Paradise purchase, please return the item, along with the details requested below, within 14 days of receiving your item. Please DO contact us, in advance of making a return, so we can expect your delivery.

Bird of Paradise will be happy to refund or exchange your items provided they are in perfect condition, unworn and in their original packaging with original labels still attached. Unfortunately we cannot accept exchanges or refunds on goods we consider damaged or used.

Please provide us with the following information when you make your return:

  • Please stipulate if you require a refund or an exchange
  • Order Number
  • The reason for the return
  • Copy of the receipt
  • Please obtain proof of postage

Please return your item to:

Bird of Paradise, 2 Frewin Road, London SW18 3LP

Please allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.

We would like to draw your attention to the following:

  • We do not refund delivery charges.
  • We do not refund gifts without a receipt but are happy to make an exchange.


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